Toyota forklift parts return policy how to#
Toyota forklift parts return policy professional#

We will not be responsible for any lost package claims made after this time period. If the shipping carrier cannot locate the lost package(s), a claim will be filed and a replacement order or refund will be provided. We will then contact the shipping carrier to place a tracer on the missing package(s). If a package is lost in transit and has not been delivered, the customer must notify us within 5 business days of the scheduled delivery date. If you have a part that has a warranty problem, contact us and we’ll help you figure out the next steps.

Toyota forklift parts return policy professional#

We recommend having your parts installed by a certified professional and we are not responsible for any damages made during installation. We do not cross ship under any circumstances, meaning we must receive your returned item(s) before issuing any replacement(s). Pictures may be required to authenticate your claim.

Toyota forklift parts return policy how to#

After we consult with the shipping company, we will advise the customer on how to proceed further with the return. (2) Notify us through the RMA request form within 5 business days of receipt, so we can file a damage claim with the shipping carrier. The customer may be responsible for bringing the package to your shipping carrier for inspection. (1) Retain all boxes and packaging materials - the carrier reserves the right to inspect these items before approving your claim. When do I need an RMA? Incorrect item is shipped Please use a reliable shipping carrier for your return, and email us the tracking information through the contact us section. Be sure to include the RMA form in your return package. All returns must have the genuine manufacturer label unaltered and intact, and do not alter or write on the original packaging. All returned items must be in new condition, within the original packaging, and fit for resale. RMA's beyond 30 calendar days of receipt of order will not be honored. Once a return is authorized, we must receive the item(s) within 30 calendar days of the receipt of order. Our RMA agents reserve the right to determine whether an item fits into any of the above categories at their discretion. Items may not always be labeled as one of the above categories. The listing on our website is a general catalog provided by the manufacturer. (17) Safety items, which include, but are not limited to: air bags, seat belts. (16) Any item deemed non-returnable by the manufacturer.

For more information about our return guidelines, please read below. As our parts are sourced from the manufacturer, strict return procedures are imposed upon us when processing returns. These are exactly the same parts as found in a new Toyota vehicle. The parts and accessories listed in our catalog are brand new, genuine OEM (original equipment manufacturer) items. We are not responsible for any installation or service costs. If we are not notified of any problems with your package within 5 business days of delivery, then it is assumed your items arrived in good condition and is no longer liable for damaged, missing, or incorrect items. Please make sure to inspect your package upon delivery and notify us immediately about any missing, damaged, or incorrect items. makes every effort to ensure all items in a customer's order are delivered undamaged and in excellent condition. Return Policy RMA - Return Merchandise Authorization